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Team-Based Care

  • What is a Community Health Centre?
    CHCs provide health care services that are delivered by a team of medical professionals consisting of Physicians, Nurse Practitioners, Registered Nurses, Health Promoters, Community Outreach Workers and other support professionals. As a patient of a CHC you will receive care and support from the whole team. When you make an appointment, you will be booked with the medical professional who has the right skills to meet your needs. You have a team supporting you!
  • Does NFCHC have a walk-in clinic?
    No, NFCHC is not a walk-in clinic. Patients must be rostered to a primary care provider to access health care. Rostered clients must make appointments during the week, and same day visits may be available if needed.
  • Do I have to pay to receive a service?
    No, there are no fees for our services.
  • What types of professionals provide service at NFCHC?
    The NFCHC has: Family Physicians Nurse Practitioners Registered Nurses Registered Dietitians Certified Lactation Educator Counsellors / Social Workers Medical Receptionists Outreach Workers Refugee Outreach Workers LGBTQ2+ Support Team Health Promoter Occupational Therapist Kinesiologist Dental Community Worker Dentist Dental Assistant Dental Hygienist
  • What if I miss an appointment?
    Clients are asked to make every effort to keep appointments and to be on time. If you cannot make an appointment, we request a minimum of 24 hours notice. By doing so, it opens appointment spots for others who need to see us.
  • What if I need a prescription refill?
    We ask that you give us one week's notice for any prescription refill. Please ask your pharmacy to fax the refill request to our office for the specific prescription you are going to run out of.
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The Niagara Falls Community Health Centre (NFCHC) responds to the health needs of our patients, their families and the broader community, and are committed to providing quality, accessible care. As a patient of NFCHC, you will have a team of health professionals, known as your Care Team, who will work together to provide you care. 
 
*Please note, we are not a walk-in clinic
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As a patient of NFCHC, you are assigned to a health care provider, who will work together with your Care Team to provide you care. Your Care Team will work with you to create a treatment plan and help you achieve your health care goals. They will communicate with each other, and you, to provide the most appropriate care.
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The benefits to this model of care include:
  • more accessible appointments
  • not having to retell your story
  • connect you with resources, services and supports within the organization
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What is a care team?

As a patient of NFCHC, you will have a team of health professionals, known as your Care Team, working to provide you with the appropriate care to help you achieve your health care goals.

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What does it mean to have a care team?
You are assigned to a health care provider, who will work together with a team of health professionals (your Care Team), to provide your care.

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How we work together:
Your Care Team will work with you to create a treatment plan and help you achieve your health care goals. They will communicate with each other, and you, to provide the most appropriate care and connect you with resources, services and supports within the organization.
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Professionals on your care team:
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